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Terms and conditions

Terms And Conditions

1. Introduction

Welcome to the Brahma Basket App! By downloading, accessing, or using our app, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree to these terms, do not use the app.

2. Definitions

  • “App” refers to the Brahma Basket mobile application available on iOS and Android.
  • “Services” include the ability to browse, purchase, schedule deliveries, and manage orders for grocery products.
  • “User” refers to any individual or business entity using the app.
  • “Bulk Orders” refer to large-quantity product purchases, typically for businesses.
  • “Product Variants” are different options available for a single product, such as size, packaging, or flavor.

3. Eligibility

To use the Brahma Basket App, you must:

  1. Be at least 18 years old or have the consent of a legal guardian.
  2. Provide accurate and complete information when creating an account.

4. User Accounts

  • Registration: You must create an account to access all features of the app.
  • Account Security: You are responsible for safeguarding your account credentials. Any activity conducted through your account will be considered your responsibility.
  • Termination: We reserve the right to suspend or terminate your account for any breach of these terms.

5. App Features and Services

Brahma Basket offers the following features to enhance your shopping experience:

  • Flexible Order Management: Easily track, edit, and reorder your groceries.
  • Bulk Order Delivery Date & Time Management: Schedule deliveries for large orders based on your convenience.
  • Product Variants with Bulk Orders: Select from different sizes, packaging, and types tailored to your needs.
  • Category & Brand Filtering: Quickly find products using advanced filters by category, brand, price, and more.
  • Personalized Recommendations: Receive tailored product suggestions based on your shopping habits.
  • Flexible Delivery & Pick-Up Options: Choose between home delivery or pick-up at your convenience.

6. Orders and Payments

  • Placing Orders: After selecting products, review your cart before confirming your order.
  • Pricing: Prices for products are displayed in the app and are subject to change without prior notice.
  • Payments: We accept multiple payment methods, including:
    1. Credit/Debit Cards
    2. Digital Wallets
    3. Cash on Delivery

7. Delivery and Pick-Up

  • Delivery: We aim to deliver orders within the selected time slot. However, delays may occur due to unforeseen circumstances such as traffic or weather.
  • Pick-Up: If you prefer, you can collect your order from designated pick-up points.

8. Bulk Orders

  • Custom Scheduling: Bulk order customers can select specific delivery dates and time slots to suit their operational needs.
  • Product Variants: Choose from available product variants that best fit your bulk purchase requirements.

9. Returns and Refunds

  • Eligibility: Returns are accepted for defective, damaged, or incorrect items.
  • Procedure: To request a return or refund, contact our support team within [X days] of receiving your order.
  • Refund Process: Refunds will be processed to your original payment method within [X business days].

10. Intellectual Property

All content, trademarks, and intellectual property rights related to the Brahma Basket App are owned by Brahma Basket. Unauthorized use, reproduction, or distribution of app content is prohibited.

11. User Conduct

Users agree to use the app responsibly and not engage in activities that:

  1. Violate any applicable laws or regulations.
  2. Harm the platform’s security or performance.
  3. Infringe on the rights of other users or third parties.

12. Limitation of Liability

Brahma Basket is not liable for:

  1. Indirect, incidental, or consequential damages arising from the use of the app.
  2. Delays, interruptions, or failures in delivering products caused by circumstances beyond our control.

13. Changes to Terms

Brahma Basket reserves the right to update or modify these Terms and Conditions at any time. Users will be notified of significant changes through in-app notifications or email.

14. Governing Law

These terms are governed by the laws of [Your Country/State]. Any disputes arising from these terms will be subject to the jurisdiction of [Local Court].